Delivery, returns and refunds

1. Where we deliver

We deliver by trusted courier partners to homes, schools and offices in all 25 districts of Sri Lanka. We do not currently ship outside Sri Lanka.

2. Delivery charges

The delivery charge depends on the district and the weight of your parcel. It is shown at checkout before you pay.

• Free delivery on orders of Rs. 10,000 or more, after any promotion discount.
• Part of a kilogram is charged as a full kilogram. For example, a 2.4 kg parcel to Kandy costs Rs. 450 + Rs. 200 = Rs. 650.

3. Dispatch and delivery times

• We dispatch orders within 1 working day of confirming your payment.
• Most parcels arrive within 2 to 5 working days after dispatch. Remote areas can take a little longer.
• Working days are Monday to Friday, excluding public and bank holidays. Delivery may be slower during school-term rush periods, festive seasons or bad weather.

Card payments through PayHere are confirmed immediately. Bank transfer and LankaQR payments are confirmed within 1 working day of you uploading the receipt.

4. Tracking your order

When your parcel leaves us, we email you (and send an SMS where enabled) with the courier name and tracking number. You can also follow every step of your order in your account.

5. Receiving your parcel

• Please give a full address and a mobile number that will be answered, as the courier may call before delivering.
• Check the parcel when it arrives. If the packaging is badly damaged, note it with the courier and send us a photo.
• If the courier cannot deliver after repeated attempts and the parcel comes back to us, we will contact you to arrange redelivery. A second delivery charge may apply.

6. Cancellations

• Unpaid orders can be cancelled from your order page at any time. Unpaid orders are also cancelled automatically after 2 hours for card payments and 72 hours for bank transfer and LankaQR.
• Paid orders can be cancelled for a full refund, including delivery, if you contact us before the order is dispatched.
• Once an order has been dispatched it can no longer be cancelled, but the returns policy below still applies.

7. Returns and exchanges

Tell us within 7 days of delivery if:

• a book arrives damaged;
• a book has a printing or binding fault, such as missing, repeated or blank pages; or
• you received the wrong book, grade or medium, or an item is missing.

We will send a replacement or give you a full refund, including the delivery charge, at no cost to you. Because books are easily copied, we cannot accept returns of books that are not faulty once they are delivered, or books that have been written in, used or damaged after delivery. If you ordered the wrong title, contact us and we will do our best to help.

8. How to make a return

1. Email [email protected] or call 077 145 9881 within 7 days of delivery.
2. Include your order number (for example SSE-2026-000123), the book title and clear photos of the problem.
3. We will reply within 1 working day and tell you whether we need the book back. If we do, we will arrange its return at no cost to you.
4. Once we receive and check the item, we send the replacement or process your refund.

9. Refunds

• Approved refunds are made to the original payment method wherever possible.
• Card and wallet payments (PayHere): refunded to the same card or wallet. Banks usually take 5 to 10 working days to show the refund.
• Bank transfer and LankaQR payments: refunded to the bank account you give us, within 5 working days of approval.